At the left, click Apps Google Workspace Drive and Docs.Make a note of the organizational unit listed under their name.If you have many users, click Add a filter and choose a way to narrow the list, such as by their email address. In the Admin console, go to Menu Directory Users. To check their status, determine their organizational unit and then review shared drive settings: If a user can’t create shared drives, that option might be turned off for their organizational unit, and not overridden by a configuration group. Issues creating or managing shared drives User can’t create shared drives User can’t move a folder into a shared drive.Issues moving folders into or out of shared drives User can’t access a shared drive, even though they’re a member.User can’t comment on or edit a file in a shared drive.User can’t access a file in shared drives after it was moved.Issues accessing files and folders in shared drives Issues creating or managing shared drives ![]() If those solutions don’t help, try the solutions in this article. If you use shared drives for work or school, go to Troubleshoot issues with shared drives.Īs an administrator, you can help your organization’s users with shared drive creation, access, and sharing issues.įirst, have them review Troubleshoot issues with shared drives, where many common issues are addressed. ![]() This article is for Google Workspace administrators.
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